</p><p class="wp-block-paragraph">Hi there</p><p>
</p><p style="text-align:justify;">Let me show you how to clear Teams Cache on Windows and MacOS if you need to troubleshoot: Skype only mode users not showing its status on Teams client.</p><p style="text-align:justify;">When you have a large environment where you have Skype users enabled on Office 365 and licensed on Teams at the same time you’re running a Teams Pilot and your Tenant it’s on islands mode you might experience issues. Check this post.</p><p style="text-align:justify;">In order to fix you MacOS, Windows PC (laptop, VDI host, vm, etc.) you can do the following:</p><ol><li style="text-align:justify;">Quit Microsoft Teams</li><li style="text-align:justify;">Delete the following directory/folder content:
<ul><li>Windows
%AppData%\Microsoft\Teams</li><li>Mac
~/Library/Application Support/Microsoft/Teams/</li></ul></li><li style="text-align:justify;">Launch Microsoft Teams client again.</li></ol><p>Sometime, you might need to close Outlook client to have the entire folder cleared however, that didn’t affected troubleshooting the main issue “Skype for Business user’s status and interoperability”.</p><p>References</p><p>https://answers.microsoft.com/en-us/msoffice/forum/all/ms-teams-login-problems/4f915ddd-151f-4e92-8d2a-11b876e50f8a</p><p>Check my Github repository</p><p>
</p><p class="wp-block-paragraph">Thanks,</p><p>
</p><p class="wp-block-paragraph">Thiago Beier
</p><p>
Originally published at thebeier.com